Shipping & returns

Shipping

Please allow up to 5 business days for order verification and processing, and up to an additional 10 business days within Europe and up to an additional 15 days outside of Europe for delivery*.

All orders are shipped via MRW, including international orders. You are responsible for any customs tariffs your package may incur upon import to your country. Please note international mail ends up being delivered by the local postal carrier company. If there is an issue with a delivery after it enters a different country it is completely out of the hands of the Spain postal service.

We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier.

Returns & exchanges

We hope you love your purchase, however, if it doesn’t meet your expectations you can return it within 15 days from the point of sale. The item must be in the same condition in which you received it and unused, along with the original packaging. If your item needs to be returned, you will be responsible for your own shipping costs. Should you require us to complete your return, you are required to email us at hola@ameliagarcia.es with the relevant details, as well as a receipt as proof of purchase. 

For made-to orders and custom-made items we do not issue refunds, accept cancellations, or allow exchanges. Please keep in mind that our work process is artisanal and handmade, and we dedicate a lot of time and effort to make your projects come to life. For this reason, we encourage you to be sure when you approve the price, and to not hesitate to contact us if you have any doubts before we initiate the creation of your item.

Please allow up to 7 business days for order verification and processing, and an additional 10 business days for delivery*.

All orders are shipped via USPS including international orders (Mexico is shipped via FedEx). You are responsible for any customs tariffs your package may incur upon import to your country. Please note international mail ends up being delivered by the local postal carrier company. If there is an issue with a delivery after it enters a different country it is completely out of the hands of the U.S postal service.

We are not responsible for any lost, stolen or damaged shipments. Customers are responsible for paying additional shipping and handling fees to have the order re-shipped, if available. The buyer assumes all responsibilities of claims made with the shipping carrier. 

*These are estimated timeframes and are not guaranteed.

0,00
Cart
Empty Cart